support

How can we help?

Quick answers below. Anything else — the form goes straight to a human, usually the person who built this.

Frequent questions

How do I pass a card to someone?

On a computer, drag the card to their column. On a phone or tablet, tap the card (or long-press in the app) and pick the person. You can add a note with the pass — it becomes a permanent comment on the card and the body of their notification.

What does the little bar and "held 6d" on a card mean?

How long the card has been sitting on its current desk. Grey is fresh, amber is warming, red means it's been held ten days or more. It measures sitting, not deadlines — the point is that stuck work becomes visible without anyone having to ask.

Is the Free plan really free forever?

Yes. Up to 3 people, no time limit, no credit card. It includes the whole core product: boards, passing, notes, decisions, screenshots and notifications. When you invite a 4th person, you'll be asked to upgrade to Team.

What's a decision flag?

When you pass a card with a note, you can mark that note as a decision. It gets pinned to the top of the card so "what did we decide?" is answered at a glance months later, and the notification says decided on rather than passed you.

Can I keep a card private?

Yes — on your own desk, open the card and tick Private. Teammates (including admins) see only "Private" and how long you've held it — no title, notes, or attachments. Private cards can't be passed until you make them visible again. If you leave the team, private cards become visible and move to Unassigned; the toggle tells you this before you use it.

Can I attach screenshots?

Up to 10 images per card (PNG, JPEG, WebP, GIF; 5 MB each). Large screenshots are shrunk automatically before upload, so attaching a full-screen capture takes a second, not a minute.

How does billing count people?

Paid plans bill per active person. Deactivate someone and their seat stops billing immediately — seats track your real team, not your history. Annual billing drops Team from $12 to $10 per person per month.

Is there a phone app?

Yes — iOS and Android apps, plus the site itself works great on a phone (add it to your home screen). Long-press a card in the app to pass it.

How do I delete my data or close my account?

Email hello@whosedesk.app from your account address and we'll confirm and delete. (This one stays a human process on purpose.)

For a human

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or just email hello@whosedesk.app