Terms
What we provide, what it costs, who owns what, and how either side ends it. Written to be read rather than to be survived.
Last updated 2026-08-14
This agreement is between [LEGAL ENTITY NAME] ("we", "us") and the organisation that opens a WhoseDesk account ("you"). It is not with the individual who happens to click the button.
The person who creates an organisation, or who accepts these terms on its behalf, confirms they are authorised to bind that organisation. Everyone your admins later invite is covered by this same agreement.
WhoseDesk is a task board where the columns are people: work sits on somebody's desk until they pass it on. We provide it as a hosted service, including the web app, the mobile apps, and the API on plans that include it.
We improve the service continuously. If we remove a feature you rely on or change one materially for the worse, we will give you at least 30 days' notice by email to your organisation's owners.
You are responsible for what happens under your organisation's account, including keeping your admins' credentials safe and removing people who leave. We give you the tools — roles, deactivation, session revocation, two-factor sign-in and, on Enterprise, single sign-on — but the decisions are yours.
You agree not to:
We may suspend an organisation for a serious breach of this section, for non-payment after the grace period below, or where required by law. A suspension always states a reason, and we will tell your owners what it is. Suspension cuts active sessions immediately; it does not delete your data, and lifting it restores everything.
Paid plans begin with a 14-day trial that becomes a paid subscription automatically. We email your account owner three days before the trial ends, stating the exact amount and date. If you do nothing, the card on file is charged on that date. Cancel any time before it, from Settings → Billing, and you are charged nothing.
If a payment fails, the service keeps working for a 7-day grace period while we retry and email you. After that the organisation is suspended until payment succeeds. Your data is retained throughout, under the Privacy Policy.
Monthly plans can be cancelled at any time and run to the end of the period already paid for; we do not refund part-months. [ANNUAL REFUND POLICY — pick one deliberately: pro-rata refund on cancellation, or none. Do not leave this vague.]
Your organisation owns everything it puts into WhoseDesk. You grant us only the licence we need to run the service for you: to store, back up, transmit and display your content to the people in your organisation you have given access to. That licence ends when your content is deleted.
We do not train machine-learning models on your content, and we never sell it. The only place any of your text leaves our systems for AI processing is the in-app help assistant, and only the words you type into that widget — never your cards, comments or attachments. The Privacy Policy names every processor.
Your admins can export the entire organisation at any time, without asking us.
The software, design and brand are ours and stay ours. Feedback you send us we may use freely to improve the product, without obligation — but feedback is not content, and nothing in this clause touches the data on your boards.
Each side will protect the other's confidential information with at least the care it uses for its own, and will not disclose it except to people who need it and are under similar obligations. This survives the end of the agreement.
We use commercially reasonable efforts to keep WhoseDesk available, and we monitor it continuously.
We do not offer a contractual uptime guarantee or service credits, and we would rather say so than publish a number we are not yet measuring against a formal definition. Planned maintenance that we expect to interrupt the service will be announced in advance by email.
The service is provided "as is". To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Neither side is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, goodwill or data, however caused.
Each side's total liability arising out of this agreement is capped at the fees paid or payable by you in the 12 months before the claim.
[HAVE COUNSEL REVIEW THIS CLAUSE SPECIFICALLY. It is the commercially important one, and a cap copied from a template written for another jurisdiction is the most common way one turns out to be unenforceable.]
You will defend and indemnify us against third-party claims arising from your content or your use of the service in breach of this agreement. We will defend and indemnify you against third-party claims that the service itself infringes their intellectual property. Each side must be told promptly and given control of the defence.
This agreement is governed by the laws of [STATE / COUNTRY — likely Pennsylvania, USA], and the courts of [VENUE] have exclusive jurisdiction. [Confirm with counsel — and note that selling into the EU or UK may give consumers rights this clause cannot override.]
We may update these terms. The version and date at the top of this page always say which is current. Material changes are emailed to your organisation's owners 30 days before they take effect; continuing to use the service after that date means you accept them. If you would rather not, you may cancel before the date and we will refund any unused prepaid period.
If a clause is unenforceable, the rest survives. Not enforcing something once does not waive it. You may not assign this agreement without our consent; we may assign it to a successor of our business. These terms and the Privacy Policy are the whole agreement between us, and they replace anything said beforehand.
Questions: hello@whosedesk.app.